Frequently Asked Questions (FAQ)

GETTING STARTED

  1. What are the requirements to use ezy2ship ?
    You need to have a working PC with internet connection and a printer to be able to use ezy2ship
  2. Which operating systems and browsers do ezy2ship portal support?

    ezy2ship is designed to work on the following operating systems and browsers:

    Windows XP (32 bit)
    Internet explorer 8, Firefox FF10/FF11, Google chrome v17/v18

    Windows 7 (32 bit)
    Internet explorer 8 and above, Firefox FF10/FF11, Google chrome v17/v18

    Windows 7 (64 bit)
    Internet explorer 8, Firefox FF10/FF11, Google chrome v17/v18

    MAC OS X 10.6 and 10.7
    Safari 5 and 5.1

    Adobe Acrobat 6 or later versions
    Active scripting needs to be enabled
    Pop-up blocker needs to be disabled

  3. How do I ship as a non-registered consumer?
    Please click on “Ship as Guest” in the log in page of www.ezy2ship.com
  4. What is the difference between “Sign Up” and “Ship as Guest”?
    By signing up a consumer account, you will be able to use additional features such as Address book, Upload bulk shipments and track all past shipments you have sent, etc. Your personal sender profile will also be auto defaulted whenever you log in.

ENTER SHIPMENT DETAILS

  1. Why do I get an error message on my address input?

    Please refrain from keying your address into one single address line. It is recommended to always key in your address (Send from and Send to) in the following format:

    Name Line 1 – Company Name or Recipient Name (eg. Attn to:) 
    (35 characters limit)

    Name Line 2 – Recipient name (if Company Name is in Name Line 1) 
    (35 characters limit)

    Address line 1 – Block number (35 characters limit)

    Address line 2 – Street name and unit number (35 characters limit)

    Address line 3 – Building name (35 characters limit)

  2. I don't have a weighing scale. How can I estimate the weight of the item?

    Should there be a difference between the estimated weight and the actual weight after lodgement, we will contact you to top-up the difference. If your item is submitted at our Post Offices, our Post Office counter staff will collect the short payment at the counter when you submit your item.
    Please ensure you weigh your item before submission to avoid any inconvenience or delay in the delivery.

  3. I made a slight change to the details of my shipment on the label, why is it that you cannot accept the article? Will I get a refund?
    Shipment details (i.e. country, collection and delivery address, weight, etc) determine the price of your postage. Please ensure your shipment details are correct before you proceed to make payment for your shipment. There will be no refund of your shipment once a booking in ezy2ship has been confirmed and paid.
  4. Why do I keep getting an error message in the dimensions I enter?

    Your item could be too large to be sent and this would mean that we will not be able to process your shipment as it is beyond the maximum dimension.

    Please click here to refer the Package Maximum Weight and Dimension by Country for Speedpost services.

    Please click here to refer to maximum weight and dimension for Mail services.

  5. What happens if I do not know the postcode of the 'send to' address?

    Postcodes are mandatory when shipping to major international destinations such as China, South Korea, Japan, Spain, France, Australia, UK and USA. 

    For international addresses without a postcode, deliveries may be subjected to failure or delays. 

    For Singapore addresses, a postcode is always required.

PAYMENT

  1. How do I proceed with my transaction after I completed the payment for my shipment in ezy2ship?
    Please do not close the vPOST payment browser after you have completed your payment. Click “Done” on the payment browser and you will be brought back to ezy2ship website.
  2. I made payment on ezy2ship portal but decided not to send the item. How can I get a refund?

    Please note that no refund would be allowed once a booking in ezy2ship has been confirmed and paid. Please confirm your intention to ship your item before you proceed to make payment in ezy2ship.

    Select your shipment(s) and click “Print selected document” to generate your shipping documents. Print your shipping documents and affix the documents onto your package.

  3. I weighed my package at home and it is XX kg. But your weighing scale is providing a higher value. Why must I top-up?
    Different weighing scales and weighing your package at different places may give slight difference in the weight. We assure you that our weighing scales are professionally calibrated and certified by the Weights and Measures every year.
  4. The weight of the item I intend to send is less than what I paid for. Can I get a refund on the difference in charges?
    Please note that there will be no refund once a booking in ezy2ship has been confirmed and paid. Please ensure your declared package weight corresponds to the actual weight of your item before making payment.
  5. What happens if there is a short payment for the item I am sending?
    If your item is collected by our courier, our customer service staff will contact you to top-up the difference. If your item is submitted at our Post Offices, our Post Office counter staff will collect the short payment at the counter when you submit your item.  Please take note that your item would be on hold until payment has been received. Promotional codes and discounts will not be applied for the collection of short payment.

SELECTING A SERVICE

  1. What are the services available in ezy2ship?
    For SMS mail service, please click here  For Registered Article service, please click here  For the list of Speedpost International services available, please click here  For the list of Speedpost Domestic services services available, please click here
  2. Why do I sometimes get fewer service options to choose from?

    The service options available are determined by the origin, destination, weight, dimension and/or category of your parcel. 

    If no services are displayed under “Enter a shipment” Step 2, please return to Step 1 and check your destination country, weight, dimension and/or category of shipment entered.

PRINTING LABELS

  1. What do I do with the shipping labels and documents once they are printed?

    For Speedpost International Shipments

    Affix the shipping label securely onto the parcel. The addresses and barcodes on the shipping label must be in clear view to facilitate scanning of details for shipping purposes.

    All supporting documents e.g. 1 copy of the CN23/CP71 are to be placed inside the clear plastic pocket provided for international shipments. Please remember to sign-off the Customs Declaration (CN23) and commercial invoice. 

    1 copy of tax invoice will be generated once your shipment is confirmed. The tax invoice is for your reference and retention.

    For Speedpost Domestic shipments

    Affix the shipping label securely onto the parcel. The addresses and barcodes on the shipping label must be in clear view to facilitate scanning of details for shipping purposes.

    1 copy of tax invoice will be generated once your shipment is confirmed. The tax invoice is for your reference and retention. 

    Mail shipments

    Affix the mail shipping label securely onto the letter / document / small packets. The addresses and barcodes on the mail label must be in clear view to facilitate machine reading of details for posting purposes.

    For mail items, there would only be 1 mail label generated for Domestic and International mail items.

    1 copy of tax invoice will be generated once your shipment is confirmed. The tax invoice is for your reference and retention.

  2. What should I do if the shipping label printed on white A4 size paper is too big for my package?

    You may cut the shipping label to size before affixing onto your package with adhesive tape (preferably). The delivery address must be visible to facilitate delivery. The rest of the supporting documents (eg. commercial invoice) must be placed inside the clear plastic pocket

  3. What kind of printer and paper should I use to print ezy2ship portal labels?

    You may use a laser printer or a high quality ink jet printer to print your labels. Only white paper should be used to print your labels.

    You may use a laser printer or a high quality ink jet printer to print your labels. Only white paper should be used to print your labels. You may also buy self-adhesive labels to print with your thermal/label printer.

     

  4. Would I be able to change the delivery address or other details of my package after printing the labels for my parcel at ezy2ship portal?

    Changes cannot be made once you have confirmed and paid for your shipments. If you need to edit/cancel your shipment, please call our Speedpost hotline: +65 62225777 for assistance.

    For mail items, you are not allowed to make any changes or other details once labels are printed.

    Please note that no refund is allowed for Consumers once a booking in ezy2ship has been confirmed and paid.

  5. Can I print the labels in ezyparcels portal and send the package to the nearest Post Office ?

    You can assign to drop off your package at a SingPost Post Office (Counter) under Step 4 - “Collection” screen.

    For Registered Article and SMS mail, you will need to hand over the items to our counter staff at any SingPost Post Office for posting. 

    All ezy2ship items not handed over to our counter staff (for example: if the items are dropped into our posting boxes) will be processed as ordinary mail.

TRACK YOUR PARCELS

  1. What should I do if no one picks up my package after I requested for a collection pick-up?

    A collection request is considered successful when there is a Job no. generated for your package. Please ensure that you see a “Collection scheduled” under your Shipment history. Please call our Speedpost hotline: +65 62225777 and quote the Job no. (eg. EZYxxxxxxxxxx) if your package is not picked up within the requested collection time.

  2. How do I track my shipment from ezy2ship ?

    You can track all your shipments under History/Tracking - Shipment history screen in ezy2ship if you have registered a consumer account with us.

    Alternatively, you may track your

    Speedpost items via www.speedpost.com.sg or our SingPost mobile app.

    Mail items via www.singpost.com or our SingPost mobile app.

  3. Can I obtain proof of delivery from ezy2ship?
    Please call our SingPost customer service hotline at 1605, if you wish to obtain a copy of the proof of delivery (subject to additional charges) for Speedpost items and Registered Article.

REGISTERATION PROCESS

  1. How do I register for ezy2ship?
    You may register as a user by clicking on “Sign Up” in the login panel of the ezy2ship login page
  2. What happens if I forget my username and/or password?
    You may click on “Forgot your password” link and enter your username and e-mail address. An email will be sent to you with your username and new password details. If you forget your username (for Consumers), please register for a new ezy2ship account using another email account.